Refund and Returns Policy of Girglasni
Effective Date: January 8, 2025
At Girglasni, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please carefully review the terms of our Refund and Returns Policy below.
1. Return Period
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging (if applicable).
2. Non-Returnable Items
Some items are non-returnable or non-refundable, including:
- Gift cards
- Opened or used items (e.g., equipment that has been assembled, used, or shows signs of wear and tear)
- Personalized or custom-made products
If you are unsure whether an item is eligible for return, please contact our customer service team for clarification.
3. How to Return an Item
To initiate a return or exchange, please follow these steps:
Contact Us: Reach out to our customer service team at info@girglasni.com or call (406) 442-0733 within 30 days of your purchase to request a return authorization.
Prepare Your Return: Pack the item securely in its original packaging (if applicable). Include all accessories, manuals, and parts that came with the product.
Return Shipping: For items returned by mail, the customer is responsible for return shipping costs, unless the item was defective or an error was made with your order.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the product.
4. Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used during purchase. Please note:
- Refund Timeline: Refunds may take 5–7 business days to appear on your account after the return is processed.
- Partial Refunds: If the returned item is used, damaged, or missing parts, we reserve the right to issue a partial refund based on the condition of the item.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, please contact us within the 30-day return window. Exchanges are subject to availability. If the replacement item costs more, we will request the difference to be paid. If the replacement item costs less, we will issue a partial refund.
6. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at info@girglasni.com or (406) 442-0733. We will arrange for a return and send you a replacement or issue a full refund, depending on your preference.
7. Sale Items
Sale or discounted items are eligible for return and refund under the same conditions as regular-priced items, unless otherwise specified at the time of sale. If the item was purchased as part of a clearance or promotional event, please refer to the specific terms for returns.
8. Contact Information
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
Girglasni
415 S Sanders St, Helena, Montana (MT)
Phone: (406) 442-0733
Email: info@girglasni.com